If you have a question that's not answered here, feel free to email us at lexingtonticket@niceguyrecords.com!

ATTENTION YAHOO EMAIL USERS: Please check your Spam/Bulk folder for your order confirmations, as well as responses to customer service questions!

WILL CALL
What is Will Call?
"Will Call" means instead of having tickets mailed to you, your tickets will be held at the venue for you to pick up the day of the event.
Where do I pick up the tickets?
At most venues (such as Mad Hatter and Madison Theater), Will Call is at the door of the club on the evening of the event. Unless you see a big obvious "Will Call" sign elsewhere, just go up to the door, show your ID, and you're all set.
What do I need to pick up the tickets?
Just a photo ID (driver's license, State ID, school ID). Make sure you put your name on the order the way it appears on your ID.
Where do I enter the name of the person who will be picking up the tickets?
After your enter your payment information, you'll be taken to an order review screen before you finish submitting your order. On here, click where it says "Person picking up Tickets (Click & enter ONE name)," and enter the name in the box.
Can I designate more than one person who can pick up the tickets?
NO. Each will call order must be held under ONE name. If you wish to make it such that each person can pick up his/her ticket separately, they must be separate orders.
Can I change the name my tickets are held under?
Absolutely! Up until 24 hours before the event, you may change the name on a Will Call order by emailing lexingtonticket@niceguyrecords.com. Be sure to include the name you want it changed to and a receipt number or name on the original order. For security reasons, the request MUST come from the email address associated with the original order.
Do I get a receipt?
Of course. Your receipt is automatically emailed to you by Paypal (our payment processor) when you complete your order. Make sure you don't accidentally delete it, and check your Spam folder if necessary.
Why is my shipping address on the receipt if the tickets are will call?
If you enter your address or if it's part of your Paypal account, your address will automatically show up on the receipt. Don't worry - they are still will call tickets and won't be shipped to you.
Will I get a physical ticket at the door?
This is up to the event promoter. Some print physical tickets and others just check your name off the list and grant you entry.

TICKETS BY MAIL
How long will it take to get my tickets by mail?
Expect to receive your order within 4 to 8 business days.
How do you ship them and how much does it cost?
We use good ole US Postal Service First Class Mail. It's only $1.50, regardless of how many you order.
Where is my receipt?
We do not mail receipts. Your receipt is automatically emailed to you by Paypal (our payment processor) when you complete your order. Make sure you don't accidentally delete it, and check your Spam folder if necessary.
Can I get tickets via overnight delivery? I don't care what it costs!
Sorry. At this time, we are only set up for First Class Mail.
What is the deadline to order tickets by mail?
10 days before an event takes place, the option to order by mail will disappear. You can still order Will Call.
What if I can't spell my address, don't know it, or feel like giving you one from ten years ago?
We are NOT RESPONSIBLE for incorrect addresses. Ticket sales are non-refundable, so double check it before you submit your order!
What if I lose my tickets?
We are NOT RESPONSIBLE for lost or stolen tickets! You are out of luck.

REFUND POLICY
Are tickets ever refundable?
NO! NO! Absolutely NO! There are NO refunds!
Surely there are exceptions, right?
Ok, there are exactly two situations where you can get a refund:
1. You accidentally submit your order 8 times and only meant to submit it once. In this event, email lexingtonticket@niceguyrecords.com immediately and we will adjust it for you. This must happen before the event takes place.
2. The ENTIRE EVENT is cancelled. Note that lineups, dates and locations are subject to change. But if the ENTIRE EVENT is cancelled with no reschedule, your purchase will be automatically refunded. Only the ticket price will be refunded - the service fee will NOT be refunded. Why? We have to process the order whether the event happens or not. In fact, if we're issuing a refund, we have to process it twice!
So other than these instances, are you saying there are NO refunds?
Correct!

GENERAL QUESTIONS
What are my payment options?
You can pay with a credit card, debit card, Paypal, or an e-check.
Do I need a Paypal account to order?
No! Just a credit or debit card. Paypal is merely our payment processor.
Will I be charged sales tax?
Only if you live in the state of Ohio. CincyTicket/LexingtonTicket is based in Ohio and we must collect sales tax.
Is my personal information safe with you?
Of course. We are the only ones who will ever see your info. We will never ever ever ever sell your info!
Who is CincyTicket/LexingtonTicket and why do you exist?
CincyTicket and LexingtonTicket are run by the folks who run Nice Guy Records. We thought it would be cool to localize event ticket sales, plus keep our service fees much lower than the competition!
Can I sell tickets to my event on your website?
Sure. Email us at lexingtonticket@niceguyrecords.com for info.